Training:

Student Handbook

Mission Statement

HAZCON’s mission is to be the quality leader in environmental and occupational health and safety consultancy in the Australian market.

We will:

  • Promote ourselves as being the premier Occupational Hygiene, OH&S and Environmental consultancy in Australia, recognised by the excellence of our work and the high calibre of our consulting staff
  • Assist our clients to achieve their business and regulatory objectives in a cost effective and timely manner
  • Excel in working together as a team to provide total solutions for our clients’ needs
  • Share our talents and resources to actively support our community and protect the environment.

Quality Policy

HAZCON aims to be the quality leader in Occupational Health and Safety Consultancy in Australia. We will deliver comprehensive, quality solutions for our clients based on a close relationship and understanding of their needs. We are committed to our clients’ satisfaction.

The quality and reliability of our work is the concern of every person in the organisation. Quality will come from understanding and mutually agreeing to the individual needs of each client and will continue through the planning and development stages through to the final output. Quality output from all levels is essential for the continued growth and long term well-being of the company.

To assist in reaching and maintaining the required level of quality, the directors of the company have determined that the company will strive to comply with the requirements of Australian Standard AS/NZS ISO 9001:2000 Quality management systems - Requirements. In addition, for all asbestos monitoring and sample identification, work will be conducted to also comply with NATA accreditation requirements and the standard AS ISO/IEC 17025:1999 General requirements for the competence of testing and calibration laboratories.

Furthermore, the training and assessment operations for Nationally Recognised Training programs will maintain full compliance with the Australian Quality Training Framework (AQTF): Standards for Registered Training Organisations.

This policy is issued to clearly indicate to all that the Managing Director is committed to the pursuit of excellence in all work performed by the company.


Message From The Managing Director

Thank you for selecting HAZCON for your training. Our goal is to enhance your capabilities and at the same time, make your learning experience with us an enjoyable one. This handbook outlines our “Code of Practice” for training and provides other information that may be useful to you.

People learn best by doing, and to that end, we endeavour to maximise your hands-on training and encourage you to actively participate and seek out answers to questions that you may have. Every person has a unique range of experiences that can contribute to the adult learning environment.

HAZCON prides itself on being a dynamic organisation that is capable of adapting to suit the clients’ requirements in a rapidly changing environment. We are also proud to be a “Recognised Training Organisation” that specialises in the areas of Environmental and Occupational Health and Safety. All of our trainers have extensive experience and qualifications in their particular field of expertise and are always willing to share their experiences.

Our organisation has been built on a set of fundamental business excellence principles and values and hence we remain committed to providing excellence to clients and to our basic mission statement.

Peter Attwood
Managing Director


Code Of Practice

Introduction:

This “Code of Practice” summarises some of the key procedures that HAZCON operates under as a Registered Training Organisation. Management and our team of trainers are committed to our clients, which together with our supporting procedures will ensure quality training experiences and outcomes.

Members of our staff will be only too willing to answer any queries regarding our “Code of Practice” and training programs.


Scope of Training:

HAZCON is approved as a “Registered Training Organisation” (RTO) to conduct training and assessment of Nationally Recognised Training programs nominated in its “Scope of Registration”. At the time of publication this is the accredited course:

For further details of this course click on the link above, or click here to contact HAZCON.


Quality Assurance:

The HAZCON training system and procedures, which comply with and support the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations, are regularly audited internally and by independent external auditors.

Students, Clients and Staff participate in maintaining our high standards through client satisfaction surveys and business improvement systems.


Health and Safety:

Students are required to adhere to relevant Acts, Regulations, Codes of Practice and work site procedures at all times.

It is important for every-one’s safety that “Duty of Care” is exercised with diligence, and unsafe situations are brought to the attention of trainers and/or assessors as soon as they are recognised.

HAZCON trainers and assessors will suspend immediately the training or assessment of a student or students who are working in an unsafe manner and are at risk of injury to themselves or others; or are in danger of causing damage to plant and equipment.


Australian Quality Training Framework (AQTF):

HAZCON maintains procedures that comply with the AQTF Standards for Registered Training Organisations, as required by the Victorian Office of Training & Tertiary Education (OTTE). The AQTF incorporates a set of twelve Standards for RTO’s against which HAZCON is regularly audited, both internally and externally.


Confidentiality:

HAZCON maintains client information strictly confidential and uses procedures that secure personal information. Information is only provided to third parties with written authorisation from the student.

Students may access their personal files on request.


Discipline Procedures:

HAZCON operates a discipline policy that ensures safety and a learning environment that is conducive to quality outcomes.

All students are required to maintain a strict sense of discipline in their attendance and application to the training situations with personal safety being of paramount importance.

Breaches of discipline will be dealt with strongly and fairly under the HAZCON Discipline procedure.


Fees, Charges and Refunds:

HAZCON sets fees for the courses we run, in line with our normal commercial rates and practices. Where we run Government funded Nationally Recognised Training programs, the fees and charges set will be in accordance with the requirements of the Victorian government. The fees and charges for government funded programs are set annually.

HAZCON operates a refund policy based on fairness to clients. We recognise that situations arise that prevent clients from continuing after enrolment. In general, full refunds are made on withdrawal from a course prior to commencement if sufficient notice is given. If preferred a credit transfer for future training can be arranged.

HAZCON charges fees for other activities including Recognition of Prior Learning and issuing of duplicate Certificates. For details of any government or other charges please contact HAZCON.


Welfare and Guidance:

Where a student’s welfare may be at risk, referrals may be offered to appropriate persons or organisations outside of HAZCON. Welfare issues are treated with extreme sensitivity and are only referred with the agreement of the student.

Flexible learning and assessment is available in different forms to suit individual needs. For more information, please contact Rachel Cicala on 1800 429 266.


Access and Equity:

HAZCON undertakes to implement procedures and processes that are non-discriminatory and that enhance the learning experience and outcomes for students.

In particular HAZCON designs its course materials and delivery methods to ensure as far as possible students are not disadvantaged by way of access, literacy, numeracy or personal issues.

The Administration & Training Coordinator is responsible for handling any access and equity issues. If you do require any assistance, please advise us prior to the course commencing. For more information please contact Rachel Cicala on 1800 429 266.


Flexible Learning and Assessment:

HAZCON delivers its Nationally Recognised Training programs in accordance with a “Learning and Assessment Strategy” for each of its courses and validates assessment and content regularly.

Assessments are prepared and conducted so as to be valid, reliable and fair to all students, and accurately reflect the course requirements. When delivered at a work site, the employer procedures may be incorporated into aspects of assessment.

HAZCON provides a range of flexibility and approaches to its courses including:

  1. Learning on-site at workplaces
  2. Off-site in simulated workplace situations
  3. Combinations of theory and practice
  4. On-line support and assistance
  5. After course assistance

Assessment is usually a combination of theory and practical tasks that must satisfy the standards specified in the training package or accredited curriculum. These standards are made known to students.

Students are assessed using the same or similar equipment and facilities that are used during the learning phase.

Students who disagree with their assessment process and/or result, may appeal using the HAZCON appeals processes.


Appeals, Complaints and Grievances:

Students have available to them procedures for making complaints and grievances, or for appealing training and/or assessment decisions.

These procedures operate in a fair and equitable manner and enable students to utilise independent support persons. The procedures ensure that students are provided with copies of all relevant reports.

A complaints and appeal register and files are maintained by HAZCON, the personal contents of which are confidential and secure. We encourage you to contact your trainer or our Administration & Training Coordinator if you have any concerns with your treatment or any other aspect of our training.

Appeals against assessment processes and/or results may result in re-assessment.


Recognition of Prior Learning (RPL):

HAZCON recognises relevant prior learning for its Nationally Recognised Training programs. This means that students, by providing evidence of their prior learning, may gain credits and therefore be able to shorten their formal training activities.

Clients are encouraged to discuss with our trainers prior to enrolment, their relevant experience and potential for RPL. They can then proceed with formal application for RPL, if appropriate. HAZCON will provide written advice of the cost associated with the RPL before proceeding with processing an application.


Mutual Recognition:

HAZCON recognises qualifications and Statements of Attainment issued under the Australian Qualifications Framework by other RTO’s. This means that students already holding a qualification from a Nationally Recognised Training program on the HAZCON “Scope of Registration”, will not have to repeat any of their competencies already held.


Issuing of Qualifications:

HAZCON is authorised to issue AQTF qualifications within its “Scope of Registration”.

Where a participant fails to complete a course, HAZCON will issue a “Statement of Attainment” for specific units of competency that have been successfully achieved, if the student is unable to complete the full qualification.

To obtain a “Statement of Completion” for a whole course that is not Nationally Recognised Training, students must apply in writing on the prescribed HAZCON form and include evidence of satisfactory completion of all of the course requirements.

To enhance your learning experience we recommend that you:

  • Bring up practical issues:
    It is important that you as the participant discuss the practical problems and issues that you face on a day to day basis. It is up to you to bring up the practical application of issues in any discussions.
  • Participate in Discussions:
    Each participant should participate actively in discussions to gain as much knowledge from the presenter as possible.
  • Make notes of the content of the course:
    By participating in discussions and making your own notes your retention of information will improve dramatically.
  • Enhance your relationship with others:
    This is an opportunity to strengthen your ties with other course members. This can be valuable on a personal and professional level.

For more information you can contact HAZCON via this link, or you can contact Rachel Cicala, our Training & Administration Coordinator directly on 1800 429 266 or on her email: rachel.cicala@hazcon.com.au

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